Privacy Policy

1. Introduction

Highlands Family Dental ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our dental services.

2. Information We Collect

We may collect personal information such as your name, email address, phone number, and health information when you request an appointment or fill out patient forms.

3. How We Use Your Information

We use your information to provide dental care, manage your appointments, communicate with you about our services, and comply with legal and regulatory requirements.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse.

5. HIPAA Notice of Privacy Practices

Our practice is committed to protecting your medical information. We provide you with a Notice of Privacy Practices that describes how medical information about you may be used and disclosed and how you can get access to this information.

You have the right to receive a paper copy of our Notice of Privacy Practices at any time. You can request a copy at our front desk or by contacting our Privacy Officer.

6. SMS & Phone Communications

Highlands Family Dental may send you SMS text messages and phone calls related to your dental appointments, including appointment confirmations, reminders, rescheduling notices, and follow-up care instructions.

How We Obtain Your Consent

We obtain your express written consent to receive SMS messages and phone calls through checkboxes on our contact and appointment booking forms. By checking the consent box, you agree to receive SMS messages and phone calls from Highlands Family Dental related to appointment reminders and follow-up messages. Consent is documented with a timestamp and the exact disclosure language shown to you at the time of consent.

Types of Communications

Appointment reminders, follow-up messages, scheduling updates, and treatment-related communications via SMS and phone. We do not send marketing or promotional messages via SMS or phone without separate, explicit consent.

Opt-Out & Help

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. For phone calls, you may request to be added to our do-not-call list. For assistance, reply HELP or call us at (281) 426-3558.

Message Rates & Frequency

Message and data rates may apply for SMS. Message frequency may vary depending on the type of communication. For example, up to 10 SMS messages per week may be received related to appointments, billing, and other practice communications.

Consent is Voluntary

Consent to receive SMS messages and phone calls is not a condition of purchasing any goods or services from Highlands Family Dental. You may receive dental care from our practice without opting in to SMS or phone communications. If SMS messages or phone calls are not desired, the consent box on forms can be left unchecked.

Third-Party Sharing

Mobile opt-in, SMS consent, and phone numbers collected for SMS and phone communication purposes will not be shared with any third party or affiliates for marketing purposes.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at info@highlandsfamilydental.net.